Terms & Conditions

Entity: VDurga Industries Private Limited

Jurisdiction: Bangalore, Karnataka, India

Last Updated: 17th August 2026

1. INTRODUCTION & ACCEPTANCE

Welcome to Vintimes (“Vintimes”, “Platform”, “App”, “we”, “us”, or “our”), operated by VDurga Industries Private Limited.

These Terms of Service (“Terms”) govern access to and use of the Vintimes mobile application, website, digital interfaces, waiting-time compensation request features, payment features, and related services.

Vintimes operates through one unified application that may be used by both customers/users and eligible service providers, including riders, delivery personnel, and service professionals.

By downloading, registering, accessing, or using Vintimes, you agree to be bound by these Terms, the Privacy Policy, and the Refund & Cancellation Policy.

If you do not agree with these Terms, you must not access or use the Platform.

2. DEFINITIONS

For the purposes of these Terms:

• “User” or “Customer” means an individual or entity that receives or uses a waiting-time compensation request through the Vintimes Platform.
• “Service Provider” means a rider, delivery personnel, professional, freelancer, vendor, partner, worker, franchisee, associate, or other eligible person providing an underlying service to a customer and using Vintimes to raise a waiting-time compensation request.
• “Participant” means collectively a User and/or Service Provider using the Vintimes App.
• “Underlying Service” means the ride, delivery, pickup, professional service, or other service being provided by a Service Provider to a User.
• “Waiting Time” means the period during which a Service Provider is required to wait at a customer's location or designated location because the customer, customer's representative, or circumstances relating to the Underlying Service prevent the Service Provider from proceeding as expected.
• “Waiting-Time Compensation Request” means a request raised by an eligible Service Provider through Vintimes seeking compensation for applicable Waiting Time.
• “Waiting-Time Compensation” means the amount requested by the Service Provider and accepted by the Customer through the Vintimes App.
• “Platform” means the Vintimes application, website, software, systems, interfaces, and related technology used to facilitate Waiting-Time Compensation Requests.

3. SINGLE APP FOR USERS AND SERVICE PROVIDERS

Vintimes operates through one application used by both Customers and Service Providers. Depending upon the participant's registered role, the App may provide functionality to:

Service Providers

• Raise Waiting-Time Compensation Requests.
• Enter or submit applicable waiting-time information.
• View the status of submitted requests.
• Receive notifications regarding customer acceptance or rejection.
• View accepted compensation and applicable payment/payout information.

Customers

• Receive Waiting-Time Compensation Requests.
• View the applicable waiting-time information and requested compensation.
• Accept or reject a Waiting-Time Compensation Request.
• View accepted compensation and applicable payment information.
• Receive notifications relating to requests and payments.

The availability of particular features depends on the participant's role, eligibility, verification status, service arrangement, location, and other applicable conditions.

4. SCOPE OF VINTIMES SERVICES

Vintimes is a technology platform specifically designed to facilitate Waiting-Time Compensation Requests between Service Providers and Customers.

The primary function of Vintimes is to:

1. Allow an eligible Service Provider to raise a Waiting-Time Compensation Request when applicable.
2. Present the request to the relevant Customer.
3. Allow the Customer to review the request.
4. Allow the Customer to accept or reject the request.
5. Facilitate the applicable payment and/or compensation process following acceptance, where supported.

Vintimes does NOT provide or manage the Underlying Service.

Vintimes does not itself:

• Book rides.
• Assign riders or delivery personnel.
• Assign professional service providers.
• Manage deliveries.
• Manage professional service appointments.
• Manage service completion.
• Control the quality of the Underlying Service.
• Employ the Service Provider merely because the Service Provider uses Vintimes.
• Guarantee the performance, punctuality, availability, quality, or outcome of the Underlying Service.

The Underlying Service remains separate from the Vintimes Waiting-Time Compensation functionality.

Where the Underlying Service is provided through VCO Job or another platform, the terms applicable to that service may be governed separately by that platform or service provider.

Vintimes may modify, suspend, restrict, or discontinue its Waiting-Time Compensation functionality for operational, technical, legal, safety, or other legitimate reasons.

5. SERVICE PROVIDERS

Vintimes provides a mechanism through which eligible Service Providers may raise Waiting-Time Compensation Requests.

Service Providers are responsible for ensuring that each request submitted through Vintimes is genuine, accurate, and related to an actual Waiting Time arising from the Underlying Service.

Service Providers must not:

• Raise false or fabricated waiting requests.
• Submit duplicate requests for the same Waiting Time.
• Manipulate waiting duration.
• Submit requests unrelated to an actual customer interaction.
• Misrepresent the circumstances resulting in Waiting Time.
• Attempt to obtain compensation through fraudulent means.

Service Providers remain responsible for their conduct and performance in connection with the Underlying Service.

Vintimes does not become the employer, principal, or service provider of an independent Service Provider solely because the Service Provider uses the Vintimes App.

6. WAITING-TIME COMPENSATION REQUEST PROCESS

Where Vintimes functionality is applicable, the general process may operate as follows:

1. Step 1 – Waiting Occurs
   The Service Provider is required to wait in connection with the Underlying Service.
2. Step 2 – Request is Raised
   The Service Provider raises a Waiting-Time Compensation Request through Vintimes.

The request may contain information such as:

• Waiting duration.
• Relevant service or booking reference.
• Requested compensation.
• Date and time.
• Other information required for verification.

1. Step 3 – Customer Receives the Request
   The Customer receives the request through the Vintimes App.
2. Step 4 – Customer Reviews the Request
   The Customer may review the waiting-time information and requested compensation displayed through the App.
3. Step 5 – Customer Accepts or Rejects
   The Customer may accept or reject the request through the available functionality.
4. Step 6 – Compensation Processing
   Where the Customer accepts the request, the applicable Waiting-Time Compensation may be processed through the supported payment mechanism, subject to applicable fees, taxes, payment-gateway processing, and other conditions.

Vintimes may retain relevant transaction records for operational, accounting, security, dispute-resolution, and legal purposes.

7. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate account information.
• Review Waiting-Time Compensation Requests carefully.
• Accept only genuine and applicable requests.
• Not intentionally misuse the request mechanism.
• Not submit false complaints or payment disputes.
• Maintain the confidentiality of account credentials.
• Use the Platform lawfully.
• Treat Service Providers respectfully.

Customers should review the waiting duration and requested compensation before accepting a Waiting-Time Compensation Request.

Once a request has been accepted, the applicable compensation may become payable in accordance with the transaction terms displayed through the App.

8. WAITING-TIME COMPENSATION

Vintimes does not itself provide the Underlying Service.

Waiting-Time Compensation relates only to eligible Waiting Time associated with an Underlying Service.

A Service Provider may submit a compensation request when the Service Provider has genuinely experienced applicable Waiting Time.

The requested compensation may be based on the applicable mechanism, information, rates, or amount available through the Platform.

The Customer's acceptance of the request constitutes confirmation of the applicable compensation for that request, subject to successful payment processing and any applicable dispute, refund, or adjustment rights.

9. PAYMENTS

Where payment functionality is available, Customers may pay accepted Waiting-Time Compensation through supported payment methods, including:

• UPI
• Debit cards
• Credit cards
• Wallets
• Net banking
• Other payment methods made available through authorized payment providers.

Payments may be processed through third-party payment gateways.

Vintimes may collect applicable platform, convenience, processing, or other charges where such charges are disclosed through the App.

Upon successful payment collection, eligible compensation may be credited or settled to the Service Provider through the applicable payout mechanism, after applicable fees, commissions, taxes, payment charges, or other lawful deductions.

Payment and payout timing may depend on third-party payment gateways, banks, financial institutions, settlement cycles, verification, and other processing requirements.

Vintimes is not responsible for additional charges imposed by banks, payment gateways, wallets, or other financial intermediaries.

10. PROHIBITED ACTIVITIES

Participants shall not:

• Create fake or duplicate accounts.
• Submit false Waiting-Time Compensation Requests.
• Manipulate waiting duration.
• Manipulate payment information.
• Submit duplicate compensation requests.
• Attempt to obtain compensation fraudulently.
• Use Vintimes to conduct unauthorized transactions.
• Misrepresent an association with Vintimes.
• Impersonate another participant.
• Attempt to hack, scrape, reverse-engineer, or interfere with the Platform.
• Upload illegal, threatening, defamatory, or abusive content.
• Misuse promotional offers or referral programmes.
• Use Vintimes intellectual property without authorization.

Violation of these Terms may result in account suspension, restriction, termination, or other action permitted by applicable law.

11. ACCOUNT SECURITY

Participants are responsible for maintaining the confidentiality and security of their login credentials.

Participants must immediately notify Vintimes if they become aware of unauthorized access, suspicious activity, or compromise of their account.

Participants must not allow another person to use their account where such use is prohibited by the applicable account terms.

12. INTELLECTUAL PROPERTY

All designs, interfaces, text, graphics, logos, icons, software, technology, trademarks, service marks, and other intellectual property displayed or provided through Vintimes are owned by or licensed to us unless otherwise stated.

Participants receive a limited, non-exclusive, non-transferable right to use the App for its intended lawful purpose.

Unauthorized copying, reproduction, modification, distribution, reverse engineering, resale, or exploitation of Vintimes intellectual property is prohibited.

13. DISCLAIMERS & LIMITATION OF LIABILITY

Vintimes provides its Platform on an “as is” and “as available” basis.

Vintimes does not guarantee:

• Continuous availability of the Platform.
• Error-free operation.
• That every Waiting-Time Compensation Request will be accepted.
• That every submitted request will qualify for compensation.
• The accuracy of information submitted by a Service Provider.
• The performance or quality of the Underlying Service.
• The punctuality or conduct of a Service Provider.
• The completion of the Underlying Service.

Vintimes is not responsible for disputes relating to the quality, performance, pricing, cancellation, punctuality, or completion of the Underlying Service, except to the extent the dispute specifically concerns Vintimes' own Platform functionality or a transaction processed through Vintimes.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. DISPUTE RESOLUTION & JURISDICTION

Participants should first contact Vintimes support for disputes relating specifically to:

• Waiting-Time Compensation Requests.
• Customer acceptance or rejection.
• Payment processing through Vintimes.
• Payouts.
• Technical errors.
• Account issues.
• Unauthorized transactions.

Disputes concerning the actual Underlying Service should ordinarily be addressed to the relevant service provider or the platform through which the Underlying Service was booked or arranged.

Disputes involving Vintimes and its Platform shall be governed by applicable law and subject to the jurisdiction of the competent courts in Bangalore, Karnataka, India, unless otherwise required by applicable law.

15. GRIEVANCE REDRESSAL

For technical complaints, privacy concerns, Waiting-Time Compensation issues, payment concerns, or suggestions:

Grievance Officer: Praveen

Email: info@vintimes.com

Address: 903, 80 Feet Road, 6th Block, Koramangala, Bangalore – 560095

Complaints will be logged and addressed within a reasonable timeframe depending on their nature and complexity.