Refund & Cancellation Policy

Entity: VDurga Industries Private Limited

Jurisdiction: Bangalore, Karnataka, India

Last Updated: 17th August 2026

1. OVERVIEW

This Refund & Cancellation Policy applies specifically to Waiting-Time Compensation Requests and related payments processed through Vintimes.

The Underlying Service may be governed by separate terms and refund or cancellation policies of the relevant service provider or platform.

2. WAITING-TIME COMPENSATION REQUESTS

A Service Provider may raise a Waiting-Time Compensation Request through Vintimes where the Service Provider has genuinely experienced applicable Waiting Time.

The Customer may review the request and accept or reject it.

A compensation request does not automatically create a payment obligation until it is accepted or otherwise confirmed through the applicable Platform process.

3. CUSTOMER ACCEPTANCE

Where the Customer accepts a Waiting-Time Compensation Request:

• The acceptance may be recorded by Vintimes.
• The applicable compensation may become payable.
• The payment may be processed through the supported payment mechanism.
• The corresponding compensation may become eligible for settlement to the Service Provider, subject to successful payment and applicable deductions.

4. REJECTION OF REQUEST

A Customer may reject a Waiting-Time Compensation Request where the Customer believes the request is incorrect, inaccurate, unauthorized, or otherwise not applicable.

A rejected request will not ordinarily create a payment obligation through Vintimes.

Vintimes may review disputed requests where a complaint is submitted.

5. CANCELLATION OR WITHDRAWAL OF REQUEST

Where the App permits a Service Provider to withdraw a request before Customer acceptance, the request may be withdrawn through the available functionality.

After Customer acceptance or payment, cancellation or reversal may be subject to transaction status, applicable refund rules, technical feasibility, and applicable law.

6. REFUND ELIGIBILITY

A refund or adjustment may be considered where:

• A payment was processed due to a verified technical error.
• A duplicate payment occurred.
• An accepted Waiting-Time Compensation transaction was incorrectly processed due to a Platform error.
• A transaction was unauthorized and the unauthorized transaction is verified.
• A refund is required under applicable law.
• Vintimes determines that an adjustment is appropriate following investigation.

Vintimes may initiate refunds through the original payment method or another appropriate method.

7. NON-REFUNDABLE OR LIMITED-REFUND CASES

Refunds may not be available where:

• The Customer voluntarily accepted a genuine Waiting-Time Compensation Request.
• The payment was correctly processed according to the accepted request.
• The claim results from inaccurate information supplied by the Customer.
• The issue resulted from Customer negligence or misuse.
• The issue resulted from third-party payment processing delays.
• The transaction relates to a non-refundable fee that was clearly disclosed before payment.

This does not limit any refund or consumer rights that cannot legally be excluded.

8. DISPUTED WAITING-TIME COMPENSATION

Customers or Service Providers may contact Vintimes regarding a disputed Waiting-Time Compensation transaction.

Vintimes may review relevant records, including:

• Compensation request details.
• Request date and time.
• Waiting duration information.
• Requested compensation.
• Customer acceptance or rejection.
• Payment records.
• Payout records.
• Relevant technical records.

Vintimes may request additional information from either party where reasonably necessary to investigate the dispute.

9. REFUND PROCESS

Refund requests may be submitted through the App or by email:

Email: info@vintimes.com

Approved refunds will generally be initiated within 5–7 business days, subject to applicable payment gateway and banking processing times.

The actual time taken for funds to appear in the customer's account may vary.

10. SERVICE PROVIDER PAYOUTS

Where a Customer has accepted a Waiting-Time Compensation Request and payment has been successfully collected, the applicable compensation may be settled to the Service Provider's designated payout account or wallet.

Applicable deductions may include:

• Platform fees.
• Payment processing charges.
• Applicable taxes.
• Other charges disclosed through the Platform or required by law.

Payout timing may depend on verification, payment settlement, banking systems, and other applicable processing requirements.

11. PAYMENT DISPUTES

Participants should contact Vintimes as soon as reasonably possible regarding disputed transactions.

Vintimes may investigate the transaction and determine whether an adjustment, reversal, refund, or other appropriate action is required.

12. ESCALATION & CONTACT

For Waiting-Time Compensation, payment, refund, or cancellation queries:

Email: info@vintimes.com

Phone: +91 9972312255

MISCELLANEOUS PROVISIONS

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Force Majeure

Vintimes shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, network failures, infrastructure failures, governmental actions, payment-system failures, or other unforeseen events.

No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of Vintimes' rights.

Changes to the Platform

Vintimes may modify, suspend, restrict, or discontinue features where reasonably necessary for technical, operational, commercial, safety, legal, or regulatory reasons.

Entire Agreement

These Terms of Service, Privacy Policy, Refund & Cancellation Policy, and any additional terms specifically displayed and accepted through the App constitute the agreement governing use of Vintimes.

CONTACT INFORMATION

Vintimes

Entity: VDurga Industries Private Limited

Email: info@vintimes.com

Phone: +91 9972312255

Office Address: 903, 80 Feet Road, 6th Block, Koramangala, Bangalore – 560095

Grievance Officer: Praveen